Job Description
Join TechCore Solutions as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about tech to join our dynamic team in Oakland. This full-time trainee program combines hands-on experience with mentorship from industry experts. You'll gain exposure to enterprise systems, cybersecurity protocols, and customer service excellence while receiving comprehensive training and career growth opportunities. Our inclusive culture values innovation and continuous learning, making this the perfect launchpad for your IT career.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ endpoints
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all IT incidents and resolutions in ServiceNow ticketing system
- Assist with network infrastructure monitoring and basic troubleshooting
- Support cybersecurity initiatives including patch management and access control
- Collaborate with senior engineers on complex technical escalations
- Participate in cross-departmental IT projects and process improvements
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills and customer service orientation
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid California driver's license for occasional off-site support
- Excellent written/verbal communication skills
- Passion for technology and eagerness to learn new systems