Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're urgently seeking motivated individuals in Saint Paul, MN to provide essential technical support and troubleshooting services. This hands-on training program combines classroom learning with real-world experience, equipping you with the skills to become a proficient IT professional. Our collaborative environment offers mentorship, growth opportunities, and exposure to cutting-edge technologies. If you're passionate about problem-solving and eager to build a solid foundation in IT infrastructure, networking, and cybersecurity, this is your chance to accelerate your career!
Responsibilities
- Provide frontline technical support for hardware, software, and network issues
- Assist with desktop/laptop setup, configuration, and maintenance
- Document troubleshooting processes and create knowledge base articles
- Collaborate with senior technicians to resolve complex technical problems
- Support system administration tasks including user account management
- Participate in IT asset inventory and lifecycle management
- Learn and apply cybersecurity best practices in daily operations
Qualifications
- High school diploma or equivalent; technical certification preferred (A+, CompTIA)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent communication and customer service abilities
- Ability to work independently and in team environments
- Willingness to learn new technologies and adapt to changing systems
- Valid driver's license and reliable transportation