Job Description
Join our award-winning IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service to provide essential technical support across our Orlando operations. This hands-on training program combines mentorship, certification prep, and real-world experience to transform you into a confident IT professional. Enjoy competitive benefits, flexible work arrangements, and a clear path to advancement within our rapidly growing tech ecosystem.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, mobile, and network systems
- Delve first-line technical support via phone, email, and in-person channels
- Assist with system installations, configurations, and maintenance tasks
- Create and update technical documentation, knowledge base articles, and SOPs
- Collaborate with senior engineers on complex troubleshooting projects
- Participate in cross-departmental IT initiatives and process improvements
- Complete vendor certification training (CompTIA A+, Network+)
Qualifications
- High school diploma or equivalent; relevant certifications or degree preferred
- Basic familiarity with Windows/macOS, networking concepts, and hardware components
- Exceptional problem-solving abilities and customer service mindset
- Strong written/verbal communication skills for technical/non-technical audiences
- Ability to thrive in fast-paced environments with competing priorities
- Valid driver's license and reliable transportation for on-site support
- Willingness to work flexible hours including occasional evenings/weekends