Job Description
Launch your IT career with TechSolutions Inc., Irvine's leading technology innovator! We're seeking motivated IT Support Trainees to join our dynamic team with flexible scheduling options. Enjoy a supportive environment where you'll gain hands-on experience while maintaining work-life balance. Our comprehensive training program combines classroom learning with real-world exposure to enterprise systems, cloud technologies, and customer support operations. Perfect for career changers, recent graduates, or professionals seeking flexible tech opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 customer support via phone, chat, and ticketing systems
- Assist with network connectivity troubleshooting (VPN, Wi-Fi, Ethernet)
- Deploy and configure workstations under senior guidance
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Participate in bi-weekly training sessions and skill assessments
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic understanding of operating systems (Windows 10+, macOS)
- Strong problem-solving and customer service aptitude
- Ability to work independently with flexible hours (20-30 hrs/week)
- Valid driver's license and reliable transportation
- CompTIA A+ or similar certification a plus
- Proficient with Microsoft Office 365 and Google Workspace