Job Description
Launch your IT career with Pacific Tech Solutions in Honolulu! We're seeking ambitious IT Support Trainees to join our award-winning team. This immersive program combines hands-on technical training with mentorship from industry experts. You'll gain real-world experience in network administration, cybersecurity fundamentals, and enterprise systems while supporting Hawaii's vibrant business community. Our culture values continuous learning, innovation, and aloha spirit. Full benefits package included with growth opportunities to specialize in cloud, infrastructure, or security pathways.
Responsibilities
- Provide tier-1 technical support via phone, email, and remote assistance
- Deploy and configure hardware/software across Windows and macOS environments
- Monitor network infrastructure using tools like SolarWinds and Nagios
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system migrations
- Participate in cybersecurity awareness initiatives and threat monitoring
- Support office technology including printers, AV systems, and mobile devices
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Proficiency with Windows 10/11 and Microsoft 365
- Strong analytical and troubleshooting aptitude
- Excellent written and verbal communication skills
- Ability to lift 25 lbs and work in server environments
- Valid Hawaii driver's license (for occasional off-site support)