Job Description
Launch your IT career with InnovateTech Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in Stockton, CA. This immersive program combines hands-on training with real-world experience, equipping you to become a technical expert while supporting our clients' critical systems. You'll work alongside seasoned professionals in a collaborative environment that values growth and innovation. If you're passionate about technology and eager to build a foundation in IT infrastructure, security, and user support—this is your opportunity to thrive.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Deploy, configure, and maintain workstations, networks, and peripheral devices
- Document technical procedures and create user training materials
- Assist in cybersecurity protocols and system monitoring
- Collaborate with senior IT staff on complex problem-solving
- Manage asset inventory and software licensing compliance
- Support cloud-based applications (Office 365, Azure) and remote access solutions
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Strong analytical skills and ability to troubleshoot systematically
- Excellent communication and customer service aptitude
- Ability to lift 30 lbs and work in varied environments (desk/server room)
- Valid California driver's license (for occasional site visits)
- Enrollment in IT-related degree program or equivalent experience