Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking passionate individuals eager to grow in a fast-paced environment where you'll gain hands-on experience with cutting-edge systems while supporting our diverse client base. This direct-hire position offers comprehensive training, mentorship from industry experts, and a clear path to advancement. If you're ready to transform your technical curiosity into professional expertise, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Assist with cybersecurity protocols including data backup and access management
- Document all support tickets, resolutions, and system configurations in ITSM software
- Collaborate with senior technicians on complex troubleshooting and system upgrades
- Participate in ongoing training programs to expand technical knowledge
- Support office AV equipment and video conferencing systems
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent communication skills and customer service aptitude
- Ability to lift 30 lbs and work in various physical environments
- Valid California driver's license and reliable transportation
- Pass background check and pre-employment drug screening
- Enthusiasm for continuous learning and professional development