Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide essential technical support to our clients. This comprehensive training program will equip you with industry-leading skills in network administration, cybersecurity, and system optimization. Enjoy competitive compensation, mentorship from senior engineers, and clear pathways to career advancement. Apply today and transform your interest in technology into a thriving profession!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and maintain network infrastructure components
- Document technical procedures and maintain accurate incident logs
- Collaborate with senior IT staff on security protocols and system updates
- Train end-users on software applications and best practices
- Participate in cross-functional IT projects and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with operating systems (Windows 10/11, macOS)
- Strong troubleshooting and diagnostic abilities
- Excellent verbal/written communication skills
- Customer service-oriented mindset with patience and empathy
- CompTIA A+ or similar certification is a plus
- Ability to lift 20lbs and work in various physical environments