Job Description
Launch your IT career with TechNorth Solutions! We're seeking motivated IT Support Trainees in Anchorage, AK to join our dynamic team. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to excel in enterprise IT environments. You'll gain exposure to network administration, cybersecurity protocols, and user support systems while working with cutting-edge technology. Perfect for recent graduates or career changers passionate about technology – no prior experience required!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Assist with network monitoring and basic security protocols
- Document IT incidents and maintain knowledge base articles
- Collaborate with senior engineers on complex system issues
- Participate in ongoing training to develop technical expertise
- Support IT asset inventory and lifecycle management
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid Alaska driver's license for occasional site visits