Job Description
Launch your IT career with TechSolutions Inc.'s comprehensive IT Support Trainee program in Baltimore! We're seeking motivated individuals passionate about technology to join our dynamic team. As a trainee, you'll receive hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while working alongside industry experts. Our 6-month structured training combines classroom learning with real-world projects, ensuring you develop the skills needed to thrive in today's digital landscape. Join us to build a future-proof career with competitive benefits, growth opportunities, and a supportive work environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain accurate system documentation
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior technicians on complex system upgrades
- Participate in cross-departmental IT projects and initiatives
- Follow ITIL best practices for incident and change management
Qualifications
- High school diploma or equivalent (CompTIA A+ certification preferred)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Passion for continuous learning in emerging technologies