Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! TechCore Solutions is urgently seeking motivated individuals to provide exceptional technical support to our growing client base in Austin. This accelerated training program combines hands-on experience with mentorship from industry experts, equipping you with essential skills in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy competitive compensation, comprehensive benefits, and a clear career path to becoming a certified IT professional.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Implement security protocols and perform vulnerability assessments
- Provide remote and on-site technical support to end-users
- Participate in 24/7 on-call rotation (rotating schedule)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with problem-solving aptitude
- CompTIA A+ certification preferred (training provided)
- Valid driver's license and reliable transportation
- Ability to lift 50 lbs and work flexible hours
- Pass background check and drug screening