Job Description
Launch your IT career with our comprehensive IT Support Trainee program! We provide all necessary equipment including laptops, diagnostic tools, and software licenses. This hands-on role offers structured training in hardware troubleshooting, network diagnostics, and helpdesk operations. Join our dynamic team in Stockton and gain real-world experience while working with cutting-edge technology. Perfect for recent graduates or career changers seeking industry certifications.
Responsibilities
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Install and configure workstations, laptops, and peripherals
- Document technical procedures and ticket resolutions in ticketing systems
- Assist with network setup, cabling, and infrastructure maintenance
- Provide frontline support to employees via phone, email, and chat
- Participate in weekly training sessions covering Windows/Linux systems
- Adhere to IT security protocols and data protection standards
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic understanding of computer hardware and operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work in a fast-paced team environment
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid driver's license (for occasional equipment transport)