Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Charlotte, NC! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our growing organization. If you're passionate about problem-solving and thrive in a fast-paced environment, this is your opportunity to make an impact.
InnovateTech Solutions offers a collaborative culture, cutting-edge technology, and competitive benefits. You'll work alongside industry experts while supporting our mission to deliver seamless digital experiences to clients nationwide.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity problems, system malfunctions, and application errors
- Document all support tickets using ServiceNow with detailed resolution steps
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with network and security teams on escalated issues
- Conduct user training on IT systems and security protocols
- Monitor system performance and proactively address potential risks
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience (2+ years)
- CompTIA A+ certification required; Network+ preferred
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong analytical skills with ability to troubleshoot complex issues
- Excellent communication and customer service aptitude
- Ability to work flexible hours including occasional weekends for system maintenance