Job Description
Launch your IT career with TechSolutions Inc. in Indianapolis! Our comprehensive 6-month IT Support Trainee program combines hands-on experience with mentorship from industry experts. You'll gain real-world troubleshooting skills, network with professionals, and receive certification prep – all while building a foundation for long-term growth in technology.
What We Offer:
• Paid training with industry certifications (CompTIA A+, Network+)
• Career path advancement opportunities
• Collaborative team environment
• Competitive benefits package
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support for internal employees via ticketing systems
- Deploy and configure new workstations and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma or equivalent; technical degree preferred
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including weekends
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Valid driver's license and reliable transportation