Job Description
Launch your career in technology with TechAdvance Solutions' elite IT Support Trainee program in Atlanta! Join our award-winning team and gain hands-on experience in cutting-edge infrastructure while earning a competitive salary. This immersive 6-month rotational program combines formal training with real-world projects across enterprise systems, cloud technologies, and cybersecurity. Our graduates consistently transition into full-time roles with industry-leading compensation. Apply today to accelerate your career in one of America's tech hubs!
Responsibilities
- Provide Tier 1-2 technical support for 500+ enterprise users across hardware/software issues
- Deploy and configure Windows/macOS systems with imaging tools (SCCM/MacDeploy)
- Manage Active Directory accounts, group policies, and security protocols
- Troubleshoot network connectivity (VPN, Wi-Fi, LAN/WAN) using Wireshark/Ping
- Execute data backup/recovery procedures for critical business systems
- Document SOPs and knowledge base articles for internal use
- Collaborate with senior engineers on cloud migration projects (AWS/Azure)
Qualifications
- Associates degree in IT/CompSci or equivalent certification (A+/Network+)
- Proficiency in Windows 10/11 administration and basic Linux commands
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong diagnostic skills for hardware troubleshooting (PCs, printers, mobile devices)
- Customer service experience with conflict resolution abilities
- Valid driver's license for occasional equipment transport
- Ability to lift 30lbs for hardware deployments