Job Description
Launch your IT career with our comprehensive paid training program! TechAdvance Solutions is seeking motivated Help Desk Support Specialists in Minneapolis. No prior experience required—our 8-week paid training covers technical troubleshooting, customer service excellence, and industry certifications. Join a collaborative team supporting Fortune 500 clients with cutting-edge technology solutions. Enjoy competitive benefits, growth opportunities, and a modern downtown workspace.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Document incidents and resolutions using ticketing systems (ServiceNow/Jira)
- Train users on company applications and best practices
- Collaborate with Tier 2 engineers for complex problem resolution
- Maintain security protocols for sensitive data
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows, macOS, Microsoft Office)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid U.S. work authorization