Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! NexGen Tech Solutions is urgently seeking motivated individuals passionate about providing exceptional technical support to our Newark-based clients. This full-time trainee position offers comprehensive hands-on training, mentorship from industry experts, and a clear path to becoming a certified IT professional. You'll gain exposure to cutting-edge systems while supporting diverse corporate environments. If you're eager to learn, solve problems, and grow in the fast-paced IT sector, apply now!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document incident tickets and maintain knowledge base articles
- Collaborate with senior technicians on complex troubleshooting
- Assist with cybersecurity protocols and data protection measures
- Conduct system audits and performance monitoring
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent (A+/Network+ certification preferred)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid driver's license for occasional client site visits