Job Description
Join our dynamic team as an IT Support Trainee and launch your career in technology! We're urgently seeking motivated individuals in Virginia Beach, VA to provide exceptional technical support while receiving hands-on training from industry experts. This is your opportunity to grow professionally in a fast-paced environment with comprehensive benefits and career advancement opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain computer systems and networks
- Provide technical assistance via phone, email, and in-person support
- Document all IT incidents and resolutions in ticketing systems
- Collaborate with senior technicians on complex troubleshooting
- Assist with cybersecurity best practices implementation
- Participate in ongoing technical training programs
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals and TCP/IP
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification or equivalent knowledge
- Valid driver's license and reliable transportation