Job Description
Join TechFlow Solutions as a Remote-Friendly IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support in a dynamic, inclusive environment. Enjoy the flexibility of remote work while receiving hands-on training to become a proficient IT professional. Our comprehensive onboarding program includes mentorship, certification prep, and exposure to cutting-edge tools. Perfect for recent graduates or career changers looking to enter the thriving Charlotte tech scene.
Responsibilities
- Provide remote technical support via phone, email, and chat for end-users
- Troubleshoot hardware, software, and network connectivity issues
- Install, configure, and maintain computer systems and peripherals
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians to resolve complex technical problems
- Conduct user training sessions on IT systems and best practices
- Monitor system performance and recommend improvements
Qualifications
- High school diploma or equivalent; Associate/Bachelor's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Must have reliable high-speed internet connection
- CompTIA A+ certification or equivalent experience a plus