Job Description
Join our dynamic Honolulu-based IT team as a Help Desk Support Specialist! We're offering a competitive salary plus a $5,000 sign-on bonus for qualified candidates who start before December 31, 2023. Enjoy Hawaii's paradise while advancing your tech career with comprehensive benefits and growth opportunities. Our hybrid work model combines office collaboration with remote flexibility.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage active tickets using ServiceNow and maintain SLA compliance
- Deploy and configure new employee workstations and peripherals
- Create technical documentation and knowledge base articles
- Collaborate with network and security teams on escalated issues
- Maintain inventory management for IT assets
Qualifications
- 2+ years of enterprise help desk or IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and VPN solutions
- Strong troubleshooting skills for hardware/network issues
- Excellent written/verbal communication skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work rotating on-call shifts