Job Description
Join TechNova Solutions as an IT Support Trainee and launch your career in technology! We're urgently seeking motivated individuals in Santa Ana, CA to provide essential technical support to our clients. This is a hands-on training program designed to transform passionate beginners into skilled IT professionals. You'll work alongside senior engineers to diagnose hardware/software issues, implement security protocols, and deliver exceptional customer service. If you're eager to learn and grow in a fast-paced environment, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain computer systems and networks
- Provide technical support via phone, email, and remote assistance
- Document incidents and solutions using ticketing systems
- Assist with cybersecurity measures and data backup procedures
- Collaborate with team members on system upgrades and migrations
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- CompTIA A+ certification or willingness to obtain
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs for equipment handling