Job Description
Launch your tech career with our award-winning IT Support Trainee program in Saint Paul! No experience needed – we provide comprehensive training to transform you into a confident IT professional. Join our innovative team at TechForward Solutions and gain hands-on experience with cutting-edge technologies while serving diverse clients across the Twin Cities.
Our 6-month paid training curriculum covers networking fundamentals, system administration, cybersecurity basics, and customer service excellence. You'll work alongside senior engineers on real-world projects while earning competitive compensation and full benefits. This is your gateway to a sustainable career in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Assist with network connectivity issues and basic system diagnostics
- Document technical procedures and maintain accurate service records
- Collaborate with senior technicians on complex problem resolution
- Participate in continuous learning sessions and skills assessments
- Support internal IT initiatives and special projects as assigned
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Strong problem-solving abilities and logical thinking skills
- Excellent written and verbal communication abilities
- Basic familiarity with Windows/macOS operating systems
- Customer service mindset with patience and empathy
- Ability to learn quickly and adapt to new technologies
- Valid driver's license for occasional on-site visits
- Must pass background check and drug screening