Job Description
Join Tulsa's premier IT firm as a High-Paying IT Support Trainee and accelerate your career in one of America's fastest-growing tech hubs. We offer industry-leading compensation, mentorship from certified engineers, and a clear path to specialization in cloud security or infrastructure management. Our immersive training program combines classroom learning with hands-on experience at Fortune 500 client sites. Enjoy comprehensive benefits including tuition reimbursement, flexible scheduling, and quarterly team retreats.
Work in our state-of-the-art facility in downtown Tulsa, where innovation meets opportunity. This role is perfect for recent graduates or career-changers seeking to break into IT with unmatched support and growth potential.
Responsibilities
- Provide Tier 1-2 technical support for 500+ users across diverse industries
- Deploy and manage Windows 10/11 and macOS environments using SCCM/JAMF
- Diagnose and resolve network connectivity issues using Wireshark and SolarWinds
- Assist in cybersecurity incident response and vulnerability assessments
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on cloud migration projects (AWS/Azure)
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- CompTIA A+ or Network+ certification (or equivalent experience)
- Proficiency in PowerShell scripting and Active Directory management
- Experience with helpdesk software (ServiceNow/BMC Remedy)
- Basic understanding of TCP/IP, DNS, and DHCP protocols
- Strong problem-solving abilities with customer service focus
- Ability to lift 30 lbs for equipment deployments
- Valid driver's license for occasional client site visits
- Associates degree in IT or related field (preferred)