Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about learning and problem-solving to provide exceptional technical support to our clients. This hands-on training program offers mentorship, structured learning paths, and opportunities for advancement into specialized IT roles. If you're eager to build foundational skills in networking, security, and system administration while serving a diverse clientele, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Assist with network connectivity, VPN setup, and basic security protocols
- Document incidents, solutions, and asset information in ITSM systems
- Collaborate with senior technicians to resolve complex technical problems
- Participate in cross-departmental IT projects and process improvements
- Maintain accurate inventory of IT assets and consumables
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong customer service orientation with excellent communication skills
- Ability to troubleshoot hardware/software issues logically and methodically
- Proficiency with Microsoft Office Suite and ticketing systems
- Valid driver's license and reliable transportation (if field support required)
- Ability to lift 30 lbs and work in standing/walking environments
- Passionate about continuous learning and professional development