Job Description
Join TechHorizon Solutions as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support in a remote-friendly environment. As part of our dynamic team, you'll gain hands-on experience troubleshooting hardware/software issues, managing user accounts, and maintaining system security. Our comprehensive training program combines mentorship with real-world projects to accelerate your growth. Enjoy flexible remote work options while serving clients across Western New York. Apply today to transform your tech passion into a rewarding career!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and access permissions across networks
- Document technical issues and solutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior technicians on complex system integrations
- Conduct routine system maintenance and updates
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently in remote settings
- Customer service experience (technical or non-technical)
- Proficient with ticketing systems (e.g., ServiceNow, Jira)
- Valid driver's license for occasional on-site visits