Job Description
Join TechSolutions Inc. as an IT Support Trainee and launch your career in technology with flexible hours designed to accommodate your schedule! We're seeking motivated individuals passionate about IT support to receive hands-on training while delivering exceptional service to our clients. This role offers a unique blend of structured learning and real-world experience in a dynamic environment.
As a trainee, you'll work alongside senior technicians to master essential IT skills while maintaining a healthy work-life balance. Our Anaheim-based team values flexibility, innovation, and professional growth. If you're ready to transform your technical aptitude into a rewarding career, apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network administration and security protocols
- Participate in cross-functional IT projects and training sessions
- Collaborate with team to maintain service level agreements
- Stay updated on emerging technologies and best practices
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and manage flexible schedules
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional on-site visits)
- Passion for continuous learning and technology