Job Description
Join TechNova Solutions as an IT Support Trainee and launch your career in technology with flexible hours designed to fit your lifestyle. We're seeking motivated individuals passionate about providing exceptional technical support in a dynamic San Francisco environment. This role offers hands-on experience with cutting-edge systems while accommodating your schedule through customizable work hours. Enjoy mentorship from industry experts and gain exposure to enterprise-level infrastructure. Perfect for students, career-changers, or those seeking work-life balance without compromising growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues for corporate clients
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical assistance via ticketing systems
- Document incidents and solutions using ITIL best practices
- Collaborate with senior engineers on network infrastructure projects
- Conduct user training on new technologies and security protocols
- Assist with cybersecurity awareness campaigns
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with patience and adaptability
- CompTIA A+ or similar certification (or willingness to obtain)
- Availability for flexible shifts including evenings/weekends