Job Description
Are you eager to launch a career in Information Technology? Nexus Innovations is seeking a dedicated IT Support Trainee to join our rapidly expanding team in Seattle, WA. This is an immediate hire position designed for individuals looking to gain practical experience while earning a competitive salary. You will receive structured mentorship and technical training to master the fundamentals of IT support.
Why This Role is Perfect for You:
- Hands-On Learning: Work alongside senior engineers to solve real-world technical challenges.
- Career Growth: Clear path to promotion into System Administration or Network Engineering.
- Modern Environment: Work with cutting-edge hardware and cloud technologies.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the deployment and configuration of end-user devices (laptops, printers, mobile devices).
- Maintain accurate and up-to-date documentation of help desk tickets and incident reports.
- Conduct regular inventory checks of IT assets and software licenses.
- Collaborate with the IT team to identify and resolve recurring technical problems.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Basic proficiency with Microsoft Windows, macOS, and Linux operating systems.
- Strong understanding of computer networking basics (TCP/IP, DNS, DHCP).
- Excellent problem-solving skills and a logical approach to technical diagnostics.
- Ability to communicate complex technical concepts to non-technical users clearly.