Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our clients. This is a hands-on role where you'll gain real-world experience in network administration, system troubleshooting, and customer service. Our comprehensive training program will equip you with industry-recognized certifications while working alongside seasoned IT professionals. Immediate hire available for qualified candidates! Enjoy competitive benefits, professional growth opportunities, and a collaborative work environment. Apply today to become part of Buffalo's growing tech scene!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets and maintenance activities in ITSM systems
- Assist with network administration tasks including firewall configuration and VLAN management
- Collaborate with senior technicians on complex system upgrades and migrations
- Participate in cybersecurity awareness training and implement best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of computer hardware, operating systems, and networking concepts
- Strong troubleshooting skills with logical problem-solving approach
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation (client site visits required)
- Must be available for immediate start