Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in Virginia Beach. No prior experience needed – we provide comprehensive training to transform you into a tech professional. Work with cutting-edge systems while delivering exceptional user support. Enjoy competitive pay, growth opportunities, and a collaborative environment where your skills shine. Start tomorrow and build your future in technology!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install and configure desktop/laptop systems and peripherals
- Provide first-level technical support via phone, email, and chat
- Document incidents and solutions using ITSM tools
- Assist with network troubleshooting and basic security protocols
- Collaborate with senior engineers on complex escalations
- Participate in ongoing technical training programs
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification
- Valid driver's license for occasional on-site support