Job Description
Join TechSolutions Inc.'s award-winning IT Support team as a Trainee with flexible hours designed around your schedule. Perfect for students and career-changers, this hands-on role combines structured training with real-world experience in a dynamic tech environment. Enjoy mentorship from industry experts while building foundational skills in network administration, cybersecurity, and system optimization. Our Cincinnati office offers modern amenities and a collaborative culture that values work-life balance.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Deploy and configure desktop/laptop systems with Windows/macOS environments
- Assist with network infrastructure monitoring and basic troubleshooting
- Document technical procedures and maintain knowledge base articles
- Participate in cybersecurity awareness initiatives and data protection protocols
- Collaborate with senior engineers on complex system upgrades
- Support office AV equipment and mobile device management
Qualifications
- High school diploma or equivalent; pursuing IT certification CompTIA A+ or Network+ preferred
- Basic familiarity with operating systems (Windows 10/11, macOS)
- Strong problem-solving skills with attention to detail
- Excellent verbal communication and customer service aptitude
- Ability to work independently with flexible scheduling requirements
- Valid driver's license for occasional hardware transport
- Proficient in Microsoft Office 365 and Google Workspace
- Passion for continuous learning in emerging technologies