Job Description
Join TechNova Solutions' award-winning IT team as an IT Support Trainee! We're seeking passionate tech enthusiasts to launch their careers in dynamic Miami's thriving tech scene. Our comprehensive 6-month training program combines hands-on experience with mentorship from senior engineers. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid advancement. Perfect for recent graduates or career changers eager to build expertise in enterprise infrastructure, cybersecurity fundamentals, and client support excellence. Apply today to become part of Florida's leading tech innovator!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems across 150+ workstations
- Provide Tier 1 support via ticketing system and live chat for 500+ employees
- Document IT procedures using ServiceNow and knowledge base tools
- Assist with network infrastructure monitoring and basic cybersecurity protocols
- Collaborate with cross-functional teams on system upgrades and migrations
- Participate in rotational training across Help Desk, Network, and Security divisions
Qualifications
- High school diploma or equivalent; CompTIA A+ or similar certification preferred
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent verbal/written communication and customer service aptitude
- Valid Florida driver's license for occasional off-site equipment handling
- Ability to lift 30lbs and work flexible hours including occasional weekends
- Proficient in Google Workspace and Microsoft Office Suite