Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service to provide essential technical support across our organization. This full-time position offers comprehensive training programs to develop your skills in hardware troubleshooting, software management, and network infrastructure. You'll work alongside seasoned professionals in a collaborative environment while supporting 200+ users with desktop, laptop, and system issues. If you're ready to grow your expertise in a fast-paced setting and contribute to our digital transformation journey, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues including desktops, laptops, printers, and peripherals
- Install, configure, and maintain operating systems (Windows/Linux) and applications
- Provide first-level technical support via phone, email, and in-person assistance
- Document tickets in ITSM systems and maintain accurate asset inventory
- Assist with network setup, security protocols, and backup procedures
- Collaborate with senior IT staff on system upgrades and projects
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of computer hardware, networks, and operating systems
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple priorities
- Willingness to learn new technologies and adapt to changing systems
- Valid driver's license for occasional off-site support