Job Description
Join TechNova Solutions' award-winning IT team as an IT Support Trainee and launch your career in technology! We're urgently seeking motivated individuals in Seattle to provide essential technical support to our clients. This comprehensive training program combines hands-on experience with industry certifications, preparing you for a full-time role in our dynamic environment. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for growth in one of America's tech hubs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior technicians on complex network issues
- Participate in cybersecurity awareness training initiatives
- Assist with onboarding new users and equipment deployment
- Conduct regular system maintenance and performance checks
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic knowledge of Windows/Linux operating systems
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to learn technical concepts quickly
- Valid Washington driver's license (for occasional on-site visits)
- Passion for technology and continuous learning