Job Description
Join InnovateTech Solutions as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals to join our dynamic team in Richmond, VA. This comprehensive training program combines hands-on experience with mentorship from industry experts. You'll gain exposure to network infrastructure, cloud systems, cybersecurity protocols, and enterprise software while supporting Fortune 500 clients. Enjoy competitive benefits, professional development stipends, and a clear path to full-time IT Specialist roles. Perfect for recent graduates and career changers passionate about technology!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices
- Document technical procedures and troubleshooting steps in knowledge base systems
- Collaborate with senior engineers on complex system migrations and upgrades
- Participate in cybersecurity awareness training and implement basic security protocols
- Monitor system performance and proactively address potential technical bottlenecks
- Train end-users on new software implementations and best practices
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred
- 1+ years of customer service or technical support experience (internships acceptable)
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency with Windows 10/11 and Microsoft Office Suite
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Valid driver's license and reliable transportation