Job Description
Launch your IT career with InnovateTech Solutions in Raleigh, NC! We're seeking motivated IT Support Trainees to join our dynamic team and receive hands-on training in enterprise-level IT operations. This direct-hire position offers comprehensive mentorship, growth opportunities, and a collaborative environment where you'll master cutting-edge technologies while providing exceptional user support.
Our award-winning team values continuous learning and professional development. You'll work alongside certified professionals in a state-of-the-art facility, gaining exposure to network administration, cloud services, cybersecurity fundamentals, and helpdesk management. Join us to build a solid foundation for a successful IT career in one of America's fastest-growing tech hubs!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incident tickets and knowledge base articles using ITSM tools
- Collaborate with senior engineers on complex system deployments
- Execute system backups, updates, and security patches
- Participate in cross-departmental IT projects and initiatives
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent technical experience
- Basic knowledge of Windows OS, Active Directory, and networking concepts
- Strong problem-solving abilities and customer service mindset
- CompTIA A+ or similar certification preferred (not required)
- Excellent written/verbal communication skills
- Ability to work in fast-paced, team-oriented environments
- Valid driver's license and reliable transportation