Job Description
Join our dynamic team as an IT Support Trainee and kickstart your tech career tomorrow! We're seeking motivated individuals passionate about technology to receive hands-on training in enterprise IT systems. This immersive program combines classroom instruction with real-world experience, equipping you with the skills to troubleshoot hardware/software issues, manage networks, and deliver exceptional user support. Enjoy competitive pay, mentorship from industry experts, and a clear path to becoming a certified IT professional. Apply today and transform your passion into a rewarding career!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 user support via phone, email, and in-person assistance
- Install, configure, and maintain network infrastructure (routers, switches, firewalls)
- Document incidents, solutions, and asset configurations in ITSM systems
- Collaborate with senior engineers on complex technical escalations
- Conduct periodic system audits and security compliance checks
- Train end-users on new software implementations and best practices
Qualifications
- High school diploma or equivalent (A+/Network+ certifications preferred)
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 25lbs and work in varied environments (desk/server room)
- Valid driver's license for occasional off-site support
- Pass background check and drug screening
- Eagerness to learn and pursue industry certifications