Job Description
Join our dynamic IT team as a Trainee and launch your career in technology! At TechSolve Solutions, we nurture emerging talent through hands-on training and mentorship. This full-time position offers comprehensive exposure to enterprise-level IT infrastructure, cybersecurity protocols, and user support systems. You'll gain real-world experience while working alongside certified professionals in Durham's thriving tech hub.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via ticketing systems and phone support
- Install, configure, and troubleshoot desktops, laptops, and network peripherals
- Assist with Active Directory management and user account provisioning
- Document IT procedures and create knowledge base articles
- Participate in hardware refresh projects and system upgrades
- Collaborate with cybersecurity team on vulnerability assessments
- Support cloud infrastructure including Microsoft 365 and Azure environments
Qualifications
- Associate degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- Ability to lift 30 lbs and work in server environments
- Valid North Carolina driver's license (for occasional off-site support)
- CompTIA Security+ certification preferred