Job Description
Are you ready to launch your career in Information Technology? Apex Systems is looking for a dedicated IT Support Trainee to join our growing team in San Diego, CA. This is a direct hire opportunity for a motivated individual looking to gain hands-on experience in a corporate environment.
As an IT Support Trainee, you will work alongside senior engineers to resolve tickets, manage hardware, and support our global workforce. We offer a comprehensive training program designed to fast-track your progression into a full-fledged Systems Administrator or IT Specialist role.
Responsibilities
- Ticket Resolution: Log and troubleshoot incoming help desk tickets, ensuring timely resolution for end-users.
- Hardware Management: Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Software Support: Assist in the deployment of operating systems, applications, and security patches.
- Network Troubleshooting: Perform basic network diagnostics and connectivity checks for office locations.
- Documentation: Maintain accurate records of hardware inventory, changes made, and incident reports.
- End-User Training: Conduct training sessions to educate staff on new software tools and security best practices.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Technical Skills: Basic understanding of Windows/macOS operating systems and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Strong analytical skills and the ability to troubleshoot complex issues under pressure.
- Availability: Ability to work full-time, including occasional weekends or overtime as needed.
- IT Certifications: CompTIA A+ or Network+ certification is highly desirable but not mandatory for entry.