Job Description
Launch your IT career with Omaha's premier technology firm! We're seeking motivated IT Support Trainees to join our dynamic team and receive hands-on training in enterprise systems, network administration, and cybersecurity fundamentals. Our 6-month structured program combines mentorship, certification prep, and real-world experience to transform tech enthusiasts into industry professionals. Enjoy competitive compensation, comprehensive benefits, and a clear growth path to senior IT roles. Join us in building Omaha's digital future!
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and in-person
- Assist with network configuration, system monitoring, and security protocols
- Document IT incidents using ticketing systems (ServiceNow/Jira)
- Participate in hardware/software deployment and maintenance projects
- Collaborate with senior engineers on infrastructure upgrades
- Complete vendor certification training (CompTIA A+/Network+)
- Contribute to knowledge base documentation and process improvements
Qualifications
- High school diploma or equivalent; IT certifications preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license for occasional site visits
- Passion for technology and eagerness to learn new systems
- Team player with customer service mindset