Job Description
Join our dynamic IT team as an IT Support Trainee in Detroit, MI! We're urgently seeking motivated individuals passionate about technology to launch their careers in IT support. This hands-on training program combines classroom learning with real-world experience in network troubleshooting, system administration, and user support. Work with cutting-edge technology while earning competitive compensation and full benefits. Perfect for recent graduates or career changers with basic technical aptitude. Apply today to start your journey in Detroit's thriving tech sector!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Assist with network maintenance, server monitoring, and system backups
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior technicians on complex technical escalations
- Participate in cross-departmental IT projects and infrastructure upgrades
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- Basic understanding of Windows OS, networking concepts, and security principles
- Strong problem-solving skills with attention to detail
- Excellent verbal/written communication and customer service abilities
- Ability to lift 30 lbs and work in fast-paced environments
- CompTIA A+ certification or equivalent knowledge required
- Valid driver's license for occasional off-site support