Job Description
Launch your IT career with TechSolutions Inc., a leading Kansas City tech firm offering industry-leading compensation and growth opportunities. Our IT Support Trainee program combines hands-on experience with mentorship from senior engineers, setting you on a fast track to becoming a certified IT specialist. Enjoy competitive benefits, flexible work arrangements, and access to cutting-edge cloud technologies. Join our award-winning team and transform your passion for technology into a high-paying career.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve user issues via remote support and on-site assistance
- Implement and maintain security protocols for company systems
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades and projects
- Participate in 24/7 on-call rotation (rotating schedule)
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and cloud services
- Strong problem-solving skills and customer service orientation
- Ability to lift 30 lbs and work in varied physical environments
- Valid driver's license and reliable transportation
- Proficiency with ticketing systems (ServiceNow/Jira preferred)