Job Description
Join our elite IT Support team and kickstart a high-paying career in technology! CyberTech Solutions is seeking motivated IT Support Trainees to provide exceptional technical assistance to government and enterprise clients in Washington, DC. This comprehensive 6-month paid training program combines hands-on experience with industry certifications, preparing you for a lucrative future in IT infrastructure, cybersecurity, and cloud technologies.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows OS, networking, and security protocols
- Document incidents using ITSM tools (ServiceNow/Jira) with precision
- Collaborate with senior engineers on complex system deployments
- Participate in 24/7 on-call rotation after training completion
- Master cloud platforms (AWS/Azure) and virtualization technologies
- Execute security best practices including vulnerability assessments
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 1+ years customer service or helpdesk experience preferred
- Proficiency in Windows OS, Active Directory, and TCP/IP networking
- Basic understanding of cybersecurity principles (firewalls, encryption)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Valid driver's license for occasional client site visits
- Ability to work flexible hours including nights/weekends