Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our clients. This entry-level position offers comprehensive training and a clear path to grow into a full-fledged IT Specialist. Enjoy competitive compensation, flexible scheduling, and a collaborative work environment in the heart of Atlanta's tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install and configure computer systems, networks, and peripherals
- Provide remote and on-site technical assistance via ticketing systems
- Document incident reports and maintain accurate technical records
- Collaborate with senior technicians to troubleshoot complex problems
- Assist in cybersecurity best practices implementation
- Participate in ongoing training to master new technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Excellent communication and customer service skills
- Ability to troubleshoot hardware/software issues logically
- Willingness to learn and adapt to new technologies
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license for occasional client visits