Job Description
Join our dynamic IT team as an IT Support Trainee in Scottsdale! We provide all necessary equipment to jumpstart your career in technology. This hands-on role offers comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. Work alongside industry experts while we invest in your professional development through mentorship and certification programs. Perfect for recent graduates or career changers passionate about technology.
Responsibilities
- Diagnose and resolve hardware/software issues under guidance
- Deploy and configure company-issued laptops and peripherals
- Assist with network monitoring and basic security protocols
- Document technical procedures and create support documentation
- Participate in cross-departmental IT projects
- Learn and implement ticketing systems for issue tracking
- Support end-users during equipment transitions
Qualifications
- High school diploma or equivalent; technical degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Comfortable handling physical equipment (laptops, cables, etc.)
- Valid driver's license for equipment transport
- Passion for technology and continuous learning