Job Description
Join TechSolutions Inc. as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about IT to join our remote-friendly team in Glendale, AZ. Our comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to excel in IT support. Enjoy flexible remote work options while building a strong foundation in networking, security, and system administration. At TechSolutions, we invest in our people—this role includes full benefits, professional development stipends, and clear pathways to advancement. Apply today to become part of our innovative culture!
Responsibilities
- Provide remote technical support to employees via ticketing systems, chat, and phone
- Install, configure, and troubleshoot hardware/software issues (Windows/Mac/Linux)
- Document all IT activities and solutions in knowledge base systems
- Collaborate with senior engineers on network security protocols
- Participate in cross-departmental IT projects and process improvements
- Monitor system health and perform preventative maintenance tasks
- Train end-users on new technologies and security best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and customer service orientation
- Ability to work independently in a remote environment
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office 365 and Google Workspace
- Valid US driver's license (for occasional on-site visits)