Job Description
Join TechFlow Solutions Inc. as an IT Support Trainee and launch your career in technology! We're seeking passionate individuals to provide exceptional technical support to our clients while receiving hands-on training in network administration, system troubleshooting, and cybersecurity fundamentals. This accelerated program combines mentorship from industry experts with real-world experience in a dynamic San Diego tech environment. Perfect for recent graduates or career changers looking to enter the IT field with confidence!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Assist with network setup, security protocols, and system backups
- Document incidents, solutions, and asset information in ITSM systems
- Collaborate with senior engineers on complex troubleshooting escalations
- Participate in cybersecurity awareness training and best practices implementation
- Support office technology including AV systems, printers, and mobile devices
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a collaborative team
- Customer service mindset with patience and adaptability
- Willingness to pursue industry certifications (CompTIA, Microsoft)
- Valid California driver's license may be required for site visits