Job Description
Join our award-winning IT team at TechSolve Solutions Inc. and kickstart your career in technology! We're seeking motivated IT Support Trainees for our remote-friendly program based in Durham, NC. This immersive 6-month internship combines hands-on experience with structured learning, preparing you for a full-time role in our growing organization. Enjoy flexible remote work options while gaining exposure to enterprise systems, cloud technologies, and cybersecurity best practices. Our mentorship program pairs you with senior engineers dedicated to your professional growth. Benefits include monthly tech stipends, certification vouchers, and direct-hire potential upon completion.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote desktop for 500+ employees
- Deploy and configure Windows/macOS workstations in cloud environments
- Troubleshoot network connectivity issues using diagnostic tools like Wireshark
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on system updates and migrations
- Participate in weekly cybersecurity awareness training sessions
- Assist with hardware inventory management and asset tracking
Qualifications
- High school diploma or GED required; pursuing associate/bachelor's in IT preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Customer service experience or strong communication skills
- Ability to troubleshoot hardware/software issues logically
- Familiarity with remote desktop tools (TeamViewer, AnyDesk)
- CompTIA A+ or similar certification desired but not required
- Must have reliable home office setup with high-speed internet
- Authorized to work in the United States without sponsorship