Job Description
Join TechSolutions Inc. as a Remote-Friendly IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support in a dynamic, hybrid work environment. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to troubleshoot hardware/software issues, manage network infrastructure, and deliver outstanding customer service. Enjoy flexible remote work options while building a foundation for long-term growth in IT operations.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS systems and enterprise applications
- Provide remote desktop support via ticketing systems and live chat
- Assist with network administration tasks including VPN setup and firewall configuration
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with senior technicians on complex system migrations
- Monitor system health using monitoring tools like SolarWinds
- Participate in 24/7 on-call rotation (1 week per quarter)
Qualifications
- High school diploma or GED required; Associate's degree in IT preferred
- CompTIA A+ certification or equivalent experience
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Active Directory and Office 365 administration
- Strong problem-solving and customer communication skills
- Ability to work independently with minimal supervision
- Valid Texas driver's license for occasional on-site visits
- Proficiency in English (written and verbal)