Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide exceptional technical support to our clients. This hands-on role offers comprehensive training in network administration, system maintenance, and cybersecurity best practices. You'll work alongside experienced mentors while diagnosing hardware/software issues, implementing security protocols, and optimizing IT infrastructure. If you're ready to grow your technical skills in a supportive environment, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 technical support via phone, email, and remote assistance
- Assist with network administration tasks including VPN setup and security patching
- Document incidents, solutions, and asset updates in ITSM systems
- Collaborate with senior engineers on complex infrastructure projects
- Implement cybersecurity best practices including access control and threat monitoring
- Train end-users on new technologies and system updates
Qualifications
- High school diploma or equivalent; A+ or CompTIA Network+ preferred
- Basic knowledge of Windows OS, networking principles, and security protocols
- Strong problem-solving and customer service skills
- Ability to work independently and in a team environment
- Valid California driver's license (required for on-site support)
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Excellent written and verbal communication abilities